Yes, Payment Plans are spread out across 6 instalments paid each month leading up to the festival. Look for the flexible payment options at checkout.

Head to the Promiseland Official Ticket Exchange which will be available by mid March, you can click here

1. Click “Swap Tickets”
2. Select the tickets you’d like to swap
3. Enter your information
4. Submit your swap request

We will contact you via email if we are able to fulfil your swap request. If we are unable to fulfil your swap request, you will be notified as well. We cannot guarantee that your swap request will be completed, but we’ll do our best to get the tickets you want.

If your payment has failed, we will attempt to take payment again in 3 days.
If the second payment attempt fails, the final payment attempt for that instalment will be tried in another 3 days. If the third payment attempt fails, then your booking will be cancelled.

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Each time a payment is unsuccessful we will update you via email. The email will contain the reason the payment has failed.

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The most common reasons a payment may fail is that the nominated card has been cancelled (i.e. after being lost or stolen), expired or there are insufficient funds in the bank account.

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If you need to update your payment method, you can do so by logging into your Lyte account here.

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If you have sufficient funds to cover the payment but the payment still fails, we recommend contacting your bank.

If your payment fails consecutively three times, your order will be cancelled.
Please contact Lyte Support as soon as you’re notified that your order has been cancelled.
If we have sufficient stock, we will be able to reinstate the order so you can continue paying for your tickets.

You can update your payment method in your order dashboard, which you can find in your confirmation email. Your credit card information can be changed or updated before requests are completed.

1. Login to your Lyte account here & go to 'My Bookings'
2. Click on your Promiseland order
3. Under the payment plan schedule, click ‘Update Card Details’
4. Submit your new card number, expiry date & CVC number.

You can update your payment method in your order dashboard, which you can find in your confirmation email. Your credit card information can be changed or updated before requests are completed.

1. Log into your Lyte account here
2. Select your Promiseland tickets and click the “Order Details”
3. Click “Edit Payment Info”

1. Once your order has been paid in full, you’ll receive a confirmation email from our official ticketing partner Lyte with instructions on how to access your ticket(s).
2. If you are unable to locate your confirmation email, please contact Lyte Support.

Return vs resale

There are two options:

Option 1: Return your ticket to Lyte
(Your ticket will be resold to another Promiseland fan on the waitlist)

1. Go to return your tickets via the Lyte exchange here
2. Enter the email address you purchased with and select the tickets you want to return
3. Your return amount will be market priced, based on demand by other Promiseland fans. If Lyte currently can’t make an offer, you will be notified by email if there is demand for your ticket in the future.
4. If you accept an offer for your ticket, you will be paid one (1) business day after the event to the payment
   account you selected.

Option 2: Sell your ticket to a friend via private exchange

1. Go to the official Promiseland ticket exchange here and select “Private Exchange”
2. Enter your email address to locate your tickets
3. Select the tickets you want to create the link for. Only one ticket type can be sold in one link. If you have multiple ticket types you want to sell, you will have to create a separate link.
4. Set the price you wish to sell your tickets for and enter your PayPal email. Then click “Continue”
5. Use the “Share” button to copy the link you created. Please note, once the link is created:

You can safely share the link you created via email, SMS or social media. Anyone with the link can buy your tickets using a credit card.

When your tickets are purchased, the tickets are transferred from your account to the buyer. Once transferred, you will no longer have access to those tickets.

You can deactivate the link at any time before the tickets are purchased.

1. Head to the Promiseland Official Ticket Exchange here
2. Click “Swap Tickets”
3. Select the tickets you’d like to swap
4. Enter your information
5. Submit your upgrade request
   

We will contact you via email if we are able to fulfil your swap request. If we are unable to fulfil your swap request, you will be notified as well. We cannot guarantee that your request will be completed, but we’ll do our best to get the tickets you want.

No, your payment plan must be paid in full in order to return or swap the ticket via Lyte.

Lyte utilises a dynamic pricing system similar to how airline tickets and hotel rooms are sold, called dynamic pricing. It constantly takes into account factors such as supply, demand and prices on the secondary market. As demand for an event changes, prices for returned or requested tickets will fluctuate.

This is because Lyte is not able to make an offer on any of the tickets in your order right now. Not to worry, they are still valid for you to use! We may be able to make an offer on your tickets in the future, we just aren't able to take returns at this time. Before we can make you an offer for your tickets, we need to go find a buyer.
Lyte does everything in its power to find a new fan to buy your ticket, but in order to make an offer we need fans on the waitlist. If we can't make you an offer right away then we have currently satisfied all fan requests.
You can sign up to be notified when we can make an offer for your tickets by selecting the "Get email when there is a buyer" option. We will reach out to you via email as soon as we're ready to make you an offer. Signing up to be notified doesn't return your tickets. If we're able to make an offer on any of your tickets you'll get an email and be directed to the return flow where you can select how many tickets you want to return.

Sign up to our waitlist for your desired tickets here
If that ticket becomes available, we’ll email you to confirm and your card will be charged so that the ticket officially becomes yours!

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1. Click “Request Tickets” and choose the type and quantity. The price that is shown to you will be the price you are charged if we are able to fulfil your request.
2. Enter attendee & payment information.
3. Click “Request Tickets” to secure your spot on the waitlist.

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Please note that a request does not guarantee a ticket. The number of tickets returned by other fans will determine how many requests on the waitlist we can fulfil.

Only tickets bought from Lyte are valid, tickets from third-party sellers are not valid or genuine. To ensure you are buying a genuine ticket please follow the links & information on our website, please consider this before booking.

Photographic forms of identification such as a passport or driving license are acceptable. Service NSW apps are valid as well.

Wristbands will only be issued once. Broken or lost wristbands cannot be replaced so please look after them.

Refunds require an approval process due to certain circumstances.

In the case of a headliner cancelling we will endeavour to seek a replacement well and truly before the festival dates. We’ve ensured that our line-up is bullet proof with certain restrictions in place, however we understand things happen and will endeavour to address these issues as they arise. Refunds will be issued should we face several major cancellations with no replacements.

Promise VVIP Weekend Pass includes the following:

• Full access to a two-storey high VVIP area for amazing views of the main stage, complete with lounge seating, shade, premium luxury air-conditioned toilets and full time attendant.
• Complimentary catering
• Private cocktail bar (sponsor dependant and will be free)
• Complimentary French champagne upon arrival.
• Complimentary unlimited alcoholic basics (from main bars) and soft drinks included.
• Access to the VIP pit/section.
• Official Pre-party entry at Cali Beach on Fri 29 Sep, 2023
• Official After Party entry on Sat 30th Sep and Sun 1st Oct
• Priority Fast lane entry and exclusive lanyard, no waiting times.
• An exclusive Promiseland merchandise item.
• Two day entry to the whole main festival grounds (both stages)

VIP Weekend Pass includes the following:

• VIP Section with own bar, heaps of toilets, food, whole front of stage viewing and phone charging station.
• Two day entry to the whole main festival grounds and Promise Village (2 stages)
• Dedicated VIP Entry lane.

GA Weekend Pass includes the following:

• Two day entry to the main festival grounds (2 stages)

The main festival takes place on the 30th September & 1st October 2023. There will be additional events included with VVIP passes taking place on the Friday 29th September, 2023

The main festival will take place at Doug Jennings park on Seaworld Drive, Gold Coast

Promiseland Festival is an 18+ event.

The festival will start at 11:00am in the morning each day and run until 10:00pm. Set times and a full program will be released closer to the festival dates.

The doors will close at 7pm. Please arrive early and allow extra time for queuing.

We are not looking for food vendors at this time.

You may collect your merchandise at the Merchandise stall provided near the Promise Village, please present your ticket and wristband/lanyard to obtain.

We heavily advise patrons to book refundable accomodation and Flexi saver flights well in advance before the festival dates. Should you not be able to make the festival or should the festival ever face a cancellation you will save yourself costs.

Doug Jennings Park Is located on Seaworld Drive, Gold Coast. Doug Jennings is a 10 minute drive from downtown Surfers Paradise. We have FREE shuttle busses operating from 11am at Cypress Avenue ,Surfers Paradise running all day. We would advise if you are driving to park there and take the shuttle buses. We will also have ride-share base that will drop off shortly after Seaworld.

The Surfers Paradise is home to thousands of accomodation options across from AirBnbs to hotels. Head to www.destinationgoldcoast.com to plan your stay and head to www.airbnb.com.au for further accomodation options.

Gold Coast Airport is the main airport that lands you in the city of the festival. Brisbane Airport is also another option and is a 60 minute drive from the festival grounds.

We recommend parking in Surfers Paradise (near to Cypress Avenue) and taking our shuttle buses into Doug Jennings. See here for more parking options www.goldcoast.qld.gov.au/Services/Roads-transport-parking/ Parking/Council-carparks

The following items are permitted inside the arena:

• Digital and video cameras for personal use. Please see “Cameras/Electronics” section for more information.
• Handheld mobile devices. Please see “Cameras/Electronics” section for more information.
• One (1) clear, soft-sided factory sealed bottle of unflavoured water, 20-ounces in size or smaller per person (any beverage which has been opened or partially consumed prior to entry will NOT be permitted.
• One (1) single-serving food item per person packaged in a clear plastic bag (fruit must be sliced)
• One (1) clear bag no larger than 16”x16”x8” and consisting of plastic, vinyl, or PVC material. Exceptions will be made for small clutches no larger than 6”x8” and bags for medical or infant purposes. All approved bags are subject to inspection. Please see “Bag Policy” section for more information.

‍The following items will NOT be permitted inside the arena:

• Aerosol cans (e.g. hairspray, compressed air, etc.)
• Amplified music and noise making devices (e.g. air horns, bullhorns, loudspeakers, whistles, rattles, cowbells, thunder sticks, etc.)
• Animals (except certified or in-training service animals).
• Baseball bats, bases and large framed items (excluding small souvenir bats purchased at arena retail locations)
• Beach balls, balloons or other inflatables
• Costume masks (Exceptions may be made during special promotions and/or events)
• Digital cameras with interchangeable lenses. Please see “Cameras/Electronics” section for more information.
• Drones
• Fireworks, flares or other incendiary devices
• Frisbees or other sport objects that can be thrown (e.g. football, soccer ball, tennis ball, golf ball, etc.)
• Full-sized brooms, sticks, rods, flag poles or selfie sticks
• Glass/metal/aluminium containers, bottles or cans (e.g. travel thermoses, tumblers, etc.)
• Hard-sided coolers/containers
• Helmets (e.g. bicycle, motorcycle and/or baseball helmets, etc.)
• Illegal drugs or paraphernalia
• Laser devices or pointers, confetti, glitter or tinsel
• Obscene, indecent or offensive clothing (e.g. bathing suits, vulgar/political words/phrases, images on clothing, etc.)
• Outside alcoholic beverages
• Paint of any kind
• Professional/commercial-grade camera equipment (e.g. mono/tripods, etc.)
• Smokeless/chewing tobacco, e-cigarettes or vaping. Please see “Smoking Policy” section for more information.
• Soft drinks or sports/energy drinks (e.g. Gatorade, juice, flavored waters, etc.)
• Toy weapons (e.g. guns, water guns, swords, knives, etc.)
• Weapons of any kind regardless of permit (e.g. firearms, knives, tasers, nunchaku, pepper spray, mace, expandable batons, etc.)
• Wheeled recreational devices (skateboards, roller blades, roller skates, wheeled footwear, bicycles, hover boards, razor boards, Segways, etc.)
• Wrapped presents

Such items will be prohibited from being brought into the festival grounds. There is no storage area for these items. Guests arriving by mass transit or ride share should take particular care not to bring any prohibited items, as no exceptions will be made.

Clear bags are permitted, cannot exceed 16”x16”x8” in size and must be plastic, vinyl, or PVC material. Exceptions will be made for small clutches no larger than 6”x8” and bags for medical or infant purposes. We reserve the right to thoroughly inspect approved bags, clothing, or other articles prior to entry into the arena. The event security may prohibit entry to any Guest or require removal of any items at their sole discretion.

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Guests are not permitted to leave the ballpark and return using the same ticket. Re-admission into the ballpark will ONLY be allowed in the case of an emergency. Please see a Guest Services Team Member prior to exiting the arena.

During the festival, there will be security, and staff on duty. For any emergencies, locate a member of staff, who will be able to assist or locate the correct assistance.

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If a serious or life-threatening crime is being committed, please contact a member of staff or police officer immediately.

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If, in the unlikely event you cannot find someone, please call 000 (the AU Emergency Number).

• Be aware of your location inside the grounds at all times.
• Identify the exits located nearest to you or your current location in the grounds
• Listen, observe and follow instructions from the public-address/open-caption systems, video boards and high-definition televisions throughout the festival grounds.
• Do not panic.
• Ask for assistance and information from Guest Services Team Members, Police, Emergency Medical Services and/or Security personnel.
• Remain calm, walk to the exits at a normal pace and proceed to the nearest safe area
• Guests with disabilities should evacuate using a ramp or wait at an elevator for Security, Emergency Medical Services or other First Responders.
• Guests are encouraged to take the following steps:
• Should there be an immediate need to evacuate the festival grounds, Guests will be given instructions by the public-address/open-caption systems. Exit instructions will also be posted on the video boards and high-definition televisions throughout the grounds.